Contact Us
If you have any questions, contact our 24/7 support
Live support
QQ 3488818825
Every message gets a reply
Frequently Asked Questions
What makes your service different from others?
ViPiN is optimized for network conditions in mainland China. Routes are tuned for China Telecom, China Unicom, and China Mobile, with recommended regions and local mainland nodes. We support Sing-box, Cisco, browser proxy, and router access for different network environments.
Can I access Netflix, YouTube, ChatGPT, and other overseas sites?
Yes. After connecting, you can access overseas websites. For streaming, try servers in the United States, Japan, Hong Kong, Singapore, the United Kingdom, South Korea, Canada, or Australia. If a service detects a proxy, try another region.
What should I do if the official website is unavailable?
Try the mirror domains 7d24hrs.com or 8964.date. Do not use 7x24hrs.com because its DNS is polluted and the domain is no longer promoted.
What should I check if I cannot connect or have no internet after connecting?
Check that your account is active, switch to a region recommended for your ISP, and make sure the desktop Sing-box client was downloaded from this site. You can also restart security software, your router, or your modem. Contact support with the client name and error details if the issue continues.
What can I do if the connection keeps dropping?
If your local broadband or Wi-Fi is unstable, try Browser Proxy with SwitchyOmega. It sends requests without maintaining a long connection, so it is usually more stable, although it only proxies browser traffic.
How should I troubleshoot slow speeds and test correctly?
First test your local baseline speed, then compare it with an overseas test server while connected. Choose a region based on your ISP, prefer Sing-box, and avoid the busy 8–11 PM period.
What is the difference between premium and standard accounts? How long is the free trial?
Premium accounts cost twice as much as standard accounts ($14/month vs. $7/month), offer better routes, and are required for router access. Standard accounts can request a 24-hour trial after registration; premium accounts receive 12 hours.
How many devices can use one account at the same time?
Accounts have a concurrent-device limit. The exact limit varies by plan and route, so please contact support for confirmation.
Do you offer refunds? What is the refund policy?
Refunds are available on a prorated basis: used time is deducted and the remaining balance is returned. Contact support to calculate and process the refund.
What should I do if the router management page will not open?
Your browser may have changed the address to HTTPS while the router only listens on HTTP. Type the address manually with http:// at the beginning.