Not enough device slots? Temporary vs long-term fixes

• The limit is on devices online at the same time, not devices installed. Ten installed with two in use fits Personal.
• All connection methods share one allowance: Cisco on the phone plus Hiddify on the laptop counts as two.
• A router counts as one; the TVs, boxes and family phones behind it don't count.
• Disconnect devices you aren't using. The private network (Tailscale) stays online after login and a router stays connected, so both keep holding a slot.
• The green number in the status bar at the top of the site is how many devices are online; hover over it to see your tier's limit.

Relatives staying over, a trip with an extra tablet and laptop, lending access to a colleague for a while — for short bursts, switching up a tier is cheapest: remaining time converts at equal value going up and converts back when you return, so you only pay the difference for the days you spent on the higher tier.

1. Log in to the site, click your tier in the status bar and pick a higher one (Personal → Family → Enterprise). Remaining time converts by price: one tier up halves it, two tiers up quarters it.
2. Log in on the extra devices and use them — no reinstalling or reconfiguring.
3. When you're done, disconnect or log out the extra devices first, then switch back; remaining time converts back at the same ratio.

Tier prices are 1 : 2 : 4 (Personal $4, Family $8, Enterprise $16 a month), so remaining time converts at that ratio and nobody loses out. Example: Family with 30 days left becomes 15 days on Enterprise; after 3 days, 12 are left, which become 24 days back on Family. Compared with staying on Family (30 − 3 = 27 days) you are 3 days short — those 3 days were billed at the Enterprise rate, and that difference is all you paid.

Two limits: if you started a payment in the last 30 minutes without finishing it, switching is blocked — complete or abandon it and try again after half an hour; and when switching down, if more devices are online than the lower tier allows, the site asks you to disconnect the extras first.

If your household keeps adding devices or everyone needs their own phone connected, stop switching back and forth and pick one of these.

• Move to a higher tier: choose the tier in the payment dialog when renewing; it switches automatically after payment, converting remaining time first and then adding what you bought. You can also switch any time from the status bar without renewing.
• Use a router: TVs, boxes, computers and family phones on the router's Wi‑Fi count as one device; add the phone you carry outside and Personal's 2 slots are often enough. Routers work on all three tiers.
• Which one: if the extra devices are mostly at home, use a router; if family members each need access while out, go up a tier. You can also combine both.